Claims & Resources Page
Claims & Resources
At Alpine Insurance, we make the claims process as simple and transparent as possible. We understand that when issues arise, time is critical. That’s why we provide clear instructions, downloadable resources, and dedicated support to help you file and track claims quickly.
📝 Step-by-Step Guide
Notify Us Immediately – Contact our claims team as soon as an incident occurs.
Prepare Documentation – Invoice, bill of lading, and damage/loss details.
Submit Claim Form – Complete the official form online or by download.
Assessment & Review – Our experts verify and process your claim.
Resolution & Payout – Approved claims are settled promptly.
Claim Form (PDF)
Policy Terms & Conditions (PDF)
Guidelines for Filing Claims (PDF)
Faq
How long does it take to process a claim?
Most claims are resolved within 7–14 business days, depending on documentation.
Is coverage valid internationally?
Yes, our policies extend across Austria, the EU, and global trade routes.
Do you cover shipping delays?
Delays are generally excluded, but extended coverage may be arranged.
Do I need a separate policy for warehousing?
Yes, storage coverage is offered under our Warehouse Insurance.
Can I file a claim online?
Yes. Claims can be submitted directly via email.
